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Interactive Web Response (IWR)
Leverage the power of the Internet for your organization.
Using the open standard protocols of the Internet, an IWR system allows you to provide 24/7 real-time data access to your clients, business partners, vendors and employees. Users easily conduct self-service transactions using a standard web browser from any computer that has access to the Internet.
Extend more complex information.
Some information simply is not easy to access or manipulate by telephone, which is why Incotesy gives you the option of a combined IVR/IWR solution. For example, you may need your customers to register with you before being able to use your IVR services. With a combined solution, you can refer your customers to your IWR page where they can enter their address and any other information needed to register with your organization before using the IVR system.
Give your customers the flexibility they deserve.
Some people are more familiar with using the Internet, while others don't have ready access to a computer. Still others have disabilities, preventing them from using the Internet or voice response systems. Increase your customer coverage by offering both web and telephone solutions.
Decrease cost, while increasing compatibility and reliability.
Treating the phone and the web separately often leads to higher development costs due to duplicated efforts, and can result in longer time-to-deployment. Incotesy seamlessly combines your IVR and IWR solution into one integrated package. Whether your customers access your information over the phone or the web, they'll be using the same back-end business rules to retrieve and manipulate data.
Get what you need in a single integrated automated solution package.
If your business depends on constant customer interaction, a combined IVR / IWR solution may be just what you need to provide your customers with the anywhere accessibility of a telephone, and the visual browsing ability of the< web for a complete automated solution package.
IWR Diagram
Take the next step.
Call or email us at Incotesy today. Let us show you how we can put leading edge technology to work for you today, so you can boldly advance your business into tomorrow.
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